Netgear ONCALL 24X7 CATEGORY 2/3YR
Item code
PMB0332-10000S
EAN-code
606449083019
Downloads
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Specifications
More Than Just Support — A Business Partnership
The NETGEAR ProSUPPORT for Business offerings provide you with peace of mind by extending and enhancing the standard warranty or support coverage included with your product purchase. With ProSUPPORT, you get 24/7 direct access to NETGEAR technical support engineers who can rapidly resolve technical issues both big and small. Connect with the people that have built your products and build the relationship that will contribute to your business success.
OnCall 24x7 Tech Support
NETGEAR extends your initial 90-day technical support with the OnCall 24x7 Tech Support package. OnCall 24x7 services are conducted by phone, chat and email, to solve any of your technical challenges. In addition, NETGEAR will proactively send you alerts about any newly released firmware updates to make sure that you are able to plan in advance, download and upgrade at your earliest convenience.
With a OnCall 24x7 Tech Support contract, customers will have a dedicated ProSUPPORT subscriber phone number to call for high priority service, with less than four-hour response or call-back time. Technical support requests enjoy a high priority escalation for issue resolution.
OnCall 24x7 Tech Support contract purchases are non-refundable.
Professional Configuration and Setup Assistance
Schedule an appointment for a live consultation by an expert to configure, set up or re-configure your device. This allows you the quickest time to deployment, optimizes accuracy in product deployment, minimizes downtime and maximizes the performance of the device.
Extended Warranty with Next Business Day Replacement
Once your warranty expires, ProSUPPORT for Business provides you with an extended warranty ensuring that if you have any issues with your device, it will be replaced by the same (or a newer) device. Next Business Day product replacement is also included to ensure that your business is back up and running in the shortest time.
The NETGEAR ProSUPPORT for Business offerings provide you with peace of mind by extending and enhancing the standard warranty or support coverage included with your product purchase. With ProSUPPORT, you get 24/7 direct access to NETGEAR technical support engineers who can rapidly resolve technical issues both big and small. Connect with the people that have built your products and build the relationship that will contribute to your business success.
OnCall 24x7 Tech Support
NETGEAR extends your initial 90-day technical support with the OnCall 24x7 Tech Support package. OnCall 24x7 services are conducted by phone, chat and email, to solve any of your technical challenges. In addition, NETGEAR will proactively send you alerts about any newly released firmware updates to make sure that you are able to plan in advance, download and upgrade at your earliest convenience.
With a OnCall 24x7 Tech Support contract, customers will have a dedicated ProSUPPORT subscriber phone number to call for high priority service, with less than four-hour response or call-back time. Technical support requests enjoy a high priority escalation for issue resolution.
OnCall 24x7 Tech Support contract purchases are non-refundable.
Professional Configuration and Setup Assistance
Schedule an appointment for a live consultation by an expert to configure, set up or re-configure your device. This allows you the quickest time to deployment, optimizes accuracy in product deployment, minimizes downtime and maximizes the performance of the device.
Extended Warranty with Next Business Day Replacement
Once your warranty expires, ProSUPPORT for Business provides you with an extended warranty ensuring that if you have any issues with your device, it will be replaced by the same (or a newer) device. Next Business Day product replacement is also included to ensure that your business is back up and running in the shortest time.
Technical details
Compatibility
EDA500
FSM5210P
FSM7226P
FSM7250P
GS724TP
GS724TPS
GS728TX
GS728TXP
GS748TP
GS748TPS
GS748TS
GS748TS3U
GS752TP
GS752TPS
GS752TPSB
GS752TS
GS752TSB
GS752TX
GS752TXP
GS752TXS
GS752TXSB
GSM4210P
GSM5212
GSM5212P
GSM7212F
GSM7212P
GSM7224P
GSM7224SK
GSM7224-200
GSM7226LP
GSM7248P
GSM7248SK
GSM7248-200
RN21200
RN212xxx
RN20400
RN21400
RN312xx
RN3130
RN3138
RN314xx
RN316xx
RN422
RN424
WC7520
WMS5316
XS712T
XS716E
XS716T
Features
License quantity
1 user(s)
Service type
ProSupport
Service time (hours x days)
24x7x365
Phone support
Yes
On-site support
Yes
Number of years
3.00 year(s)